21st Century Customer Success Expert  Steve Hultquist

21st Century Customer Success Expert
Steve Hultquist

Approach

Keynote speeches for meetings, workshops, training sessions, plus group and individual coaching combine to build an effective shift for your team.

Customer Success
Training and Coaching

Customers are the lifeblood of every company, but the world has changed and organizations and their customer-facing teams are not changing with it. At least, not enough.

To avoid being the next company excoriated in the press and on social media, every member of the organization must understand how to interact with customers, how their part in the organization impacts customers, and must also shift their thinking in terms of how they see customers. Everything everyone does impacts customers. Changing thinking, getting each team member aligned, and working together is critical.