Technology

Buying an iPhone 4S?

Yesterday, the most valuable company in the world (by market value) introduced their latest product. Leading up to the announcement of the new iPhone, the traditional media and blogosphere were rife with rumors, spanning the gamut from the new iPhone only being available on Sprint to very solid rumors that effectively got it right. Who cares?

The real question is whether or not it makes sense for you to buy one.

For me, the answer is easy: yes, it makes sense. The devices I use are never fast enough for all I try to do with them, and I am using my voice more and more to interact with my phone, so I am looking forward to having the new Siri assistant so that I can use my phone more consistently and safely without looking at it. With Siri, I will be able to hear and reply to text messages, compose emails, change meetings, and more by conversing with my phone. I'm looking forward to that.

Plus, my daughter had her iPhone 3G stolen this summer and has been waiting for a trickle-down iPhone since then.

For you? It may not be as clear.

Here are the criteria I would recommend you use to decide:

  • If you cannot purchase it with a contract, I'd consider waiting
  • If you do not make heavy use of smartphone features like email, web browsing, camera, and apps, the iPhone 4S is likely overkill for you
  • If you make heavy use of Internet data, the iPhone 4S will be a benefit, but only if you are an AT&T subscriber
  • If you're a heavy user of a camera and either want better quality on your phone or would like to leave your camera home most of the time, the iPhone 4S will be great for you

So, what do you think? Is the iPhone 4S in your future? Hit the comments or Facebook with your thoughts.

I'll let you know more about what I think after I have had an iPhone 4S for a few days.

All Clouds are Not Created Equal

After I read about another Google customer losing all of his Google data when Google decided to delete (or at least suspend) his account, I got to thinking about all of the times that Google has made a mistake and deleted user accounts or deleted email for Gmail users, I thought about how the different approaches of the key players in the emerging world require you to make some choices, some of which may be untenable. So, I thought I'd lay them out in clearer form than you will get from the hard-core technical blogs or the companies themselves. At the Apple Worldwide Developers Conference this year (WWDC 2011), Steve Jobs and the Apple executive team introduced iOS 5 and iCloud. During his iCloud introduction, Jobs said this: "We are going to demote the PC to just be a device. We are going to move the digital hub, the center of your digital life, into the cloud." This is Apple's philosophy: the iCloud is the sync-master for  your digital life. It provides the axle to your devices that are the spokes. However (and this is a vital distinction!), your digital content lives on your devices when you are using it. The iCloud, then, is the master copy, but Apple expects you to have copies on one or more of your devices.

This is in sharp contrast to Google. In Google's world, the cloud is the only place where your data resides. You'll use your browsers (on your PC, your tablet, or your phone) to access, manipulate, create, and use your content. You may even cache some of it locally for performance reasons (for example, caching the first part of a video so you can watch it without "stutters"). However, the content is in the cloud and your devices are simply windows into it from Google's perspective.

...and then there's Microsoft. They want to get in on "this cloud thing," too, but they really aren't sure how to do it. Their business is Windows and Office, so how can they use the cloud and keep those lines humming? What they are doing now is having the cloud be a glorified backup service with some of the capabilities of their apps. The best experience, however, is to use their native apps on a PC and hook them into the cloud for backup and collaboration. This means that Microsoft Office 365 is a different perspective than iCloud (which is personal) and Google (which is all about the data being in the cloud only). It's effectively a hybrid of the two.

Regardless, you will want to make a choice based on these distinctions, because to the cloud you will go, one way or the other.

The iPad 2 Cometh

Last week I contacted a local Apple store for the third time since the launch of the iPad 2. "I don't suppose," I began as I reached the store's business desk, "You have an iPad 2s?" After she asked what I was seeking (a 64GB AT&T version), she told me that she didn't have what I wanted, although they did have some iPad 2s (primarily Verizon and WiFi-only, it seems). She also asked if she could put my business into their system. I answered in the affirmative and let it go, figuring I'd keep my eyes open and maybe check back in a few weeks.

That all changed the next day.

I received a call from the Apple Store in the morning asking for my credit card information. During that call, her colleague asked, "When can you come get your iPad 2?"

"What???!"

20 minutes later, I walked out of the store with my new black iPad 2 64GB AT&T, a tan leather Smart Cover, and a few accessories. I've been using it since I sync'd it so it would have all of my apps, incuuding the WordPress app I'm using to write this post.

While I will review the iPad 2 in an upcoming post, right now I'll just say this: Mark Sigal is right. With the benefits of the Apple Stores and Apple's profit margin, it will be extremely difficult for Motorola or Samsung to make inroads into the Apple market.

...and that's a very big deal.

CES 2011 - Verizon's Big Splash with 4G LTE

It is 10:00am PST on Thursday, January 6, 2011, and the CES show is now open. As I mentioned in previous posts, the CES show has a gigantic focus on mobile, broadband, and portable devices. Since I have spent the past 3 months working with team members from Verizon and Ericsson developing a 4G LTE demonstration, I am looking forward to letting you in on all that Verizon is doing.

The Verizon booth shows the breadth and depth of the 4G LTE ecosystem, showing LTE-connected devices ranging from enterprise telepresence to gaming, home automation to live broadcast television, a connected OnStar car to a broad range of smartphones and tablets. The point is that high-speed wireless access is available today from Verizon nationwide, the footprint is growing, and the capabilities are imaginative and useful for virtually everyone.

In the smart home area, Verizon is showing devices that control home temperature, shades that are remotely controlled, and of course entertainment over both FiOS and LTE. Alcatel Lucent is showing augmented reality systems running over the LTE network. Panasonic is showing HD enterprise teleconferencing over LTE, and Nomad Innovations is showing their LiveEdge.tv system for broadcast media electronic news gathering.

I will get a closer look at devices both in the Verizon booth and in other booths in the area and I will let you know if I uncover anything surprising or especially innovative. But, right now, if you're in the market for wireless broadband, Verizon has to be on your list.

CES 2011 - Apple Follow the Leader?

As I have walked through the CES halls as all the exhibitors prepare for the onslaught of attendees starting tomorrow, the pre-show expectations have largely proven true. As expected, mobile devices like smartphones and tablets are all the rage, and Verizon is making a big splash with the 4G LTE network roll-out. Since I am spending my time working with Verizon and Ericsson in the Verizon booth, I'll hold off on specifics until tomorrow. Suffice it to say for now that there will be a lot of high-speed mobile devices to discover and explore. I've been getting Facebook and Twitter messages with questions about what technologies people are interested in understanding, so I'll be looking especially hard for those. If you have areas of interest, be sure to let me know either with a comment here on the blog or a message on Twitter or Facebook.

My observation thus far is this, however: CES is going to be a game of "Follow the Leader," and the leader isn't even here.

That leader is Apple.

With a $300B market cap and the most innovative products in the markets it serves, Apple's leadership cannot be disputed. Here are CES, smartphones are compared to iPhones, tablets to iPads, and mobile business to Apple's iOS ecosystem.

My question is this: Where's the innovation? I'll be looking for it. Any idea where I might find it?

CES 2011 - What do you want to know?

I am sitting inside the Las Vegas Convention Center helping to set up for the Consumer Electronics Show (CES). Since I am both working with a client who is exhibiting and am also a member of the press, I will be able to learn from both inside and outside. Just from walking the floor yesterday and today, it's clear that the anticipated focus on 3D TV, tablets/slates, mobile phones, and high-speed wireless will be the central themes. Sitting in Verizon's booth, you see a broad range of products that will take advantage of their 4G LTE network, including tablets and phones, but extending into other imaginative areas that I'll reveal after the show opens on Thursday.

RIM's booth is very large, and is all about their PlayBook. Android looms large, as well, and I'm sure there will be a broad range of announcements.

One of the more interesting booths I've seen is for the technology center in Beijing, China. Clearly intended to recruit companies to the "entrepreneurial center" of Beijing, reading the booth signs were reminiscent of reading an authentic Chinese restaurant menu.

I'll be bringing you more thoughts from CES, but if there are any products or categories that particularly interest you, let me know in the comments, by Twitter, Facebook, or any other means you have of reaching me.

Business Growth in a Mobile World

The world is changing--again--and the good news is that the pendulum has swung back in favor of local, high-value businesses. This is exciting! It was the mid-1990s in Boulder, Colorado. I was a young, idealistic business owner with a passion for growing businesses. At the time, there was a lot I didn't know about helping businesses understand the reasons for doing what they needed to do, but I didn't lack in energy or conviction!

One time, I remember trying to convince the manager of an executive suite that one of the best things he could do to build his business would be adding Internet access in the offices. I gave him a reasonable proposal, and showed him that the prices would be reasonable and the benefits significant.

...but he didn't get it. "No one cares about Internet access," he told me. "They just want office space and a phone."

They went out of business.

A few months later, I had another conversation with a business owner explaining the value of using the Internet for communicating with customers and prospects. I talked about building a web site and how she could use it to build her business. Again, she didn't see the value and allowed others to take her business over the next few years. At the time, only visionaries could see the value in the Internet and the web. Today, we take it for granted.

We are at another juncture. It's like the early days of the web all over again. Sometimes, I get those same reactions, but the visionaries get it.

What am I talking about?

The shift in how people find you and your business. How they look for products and services. And what that means about how you find your prospects and show them your value. The world is now mobile. Virtually everyone always has their phone with them. Many of those phones have access to the Internet and mapping applications. And millions of them have the ability to install applications.

All of these are opportunities for you. You can differentiate your business, build relationships, engage with your customers, and win against the faceless giants in the marketplace.

It's a great time to be in business.

The strategy is straight-forward and the elements are extensions of what you already know to do: use your website to communicate, have a blog, use web video, podcast if it makes sense, be "mobile friendly," be social, and use apps strategically.

I'll go through each of these in upcoming posts. I also have made space in my schedule for a few free consultations for business leaders who are eager to grow their business at this tipping point in time. For a free half-hour consultation with me about your business and accomplishing the growth you're seeking, go to my business growth page right now and sign up before the slots are gone.

More Phishing... Don't Fall for It!

This morning I was scrambling with a bit of last minute packing before heading out for a few days at a business event in Clearwater Beach, Florida. I grabbed my various electronic devices, and quickly checked my email. When I did, I saw this email with the subject, "Account Re-Activation (Please Reply)" Dear Webmail Account Users,

This is to inform you that we are having congestion's due to the anonymous registration of webmail accounts so we are shutting down some email accounts and your account is among those to be deleted, so we like to know if you still want this account on our e-mail database/mail server.

To enable us upgrade you account and give you the best of our services please you must reply to this mail and Re- confirms your login information to avoid interruption.

Full Name: ............................... Full Email Login: ...................... Password: ................................ Current Password: ...................

After following the instructions in the sheet, your account will not be interrupted and will continue as normal because series of maintenance process need to be carried out on your mailbox.

Warning code:.....VX2G99AAJ

Failure to do this will automatically render your e-mail account deactivated from our e-mail database/mail server. To enable us upgrade your email account, please do reply to this mail.

Webmail Regional Mail server Technical Support.

It was obvious to me that this is a "phishing" email, but people fall for these expeditions every day. Help people by showing them why email like this is a scam designed to steal their email credentials. What do you see in this?

Here are a few of the things I see...

First, and foremost, it asks for my account information in the plain text of an email. That's what got me thinking: do people actually fall for this? They must!

Never email a password to anyone. Ever.

What else do I see in this? Well, it's not written to me personally, but to a generic title. Any real business with my account information would auto-fill my name, at least.

How about a webmail company who doesn't ask me to login to my account to make a change? Or at least to use a web page for this interaction?

Of course, the mistakes in the English in the email are keys, too. As are the "From:" address and header, which I haven't included here.

What do you see? How will you warn your friends?

Facebook's Security Mess

Last week I was sitting in my office working away on a client's iPhone app when my iPhone's text message bell alert rang. I picked up my phone to see my daughter's text message: "Free iPad event?" After an exchange, I learned that my Facebook account had sent her an event request with a link to a rogue quiz site that was offering quizzes for the amazingly low price of $19.99 a month. I also started getting emails from other friends who were getting the invitation from me. So, I got mad.

First, I deleted the event. Then, I posted to my wall about it. And then, I went on the warpath.

You see, I am very careful about my Facebook account. While I explore aspects of Facebook as part of my research for clients, I am aware of the dangers and am diligent in working through the possible issues. But, I got caught. So, I went looking for the source of the issue.

The first thing I learned is that I am not alone. There is even a Facebook group that has grown up to oppose it. But, no one seemed to know how it was done, so I began to investigate.

Given the invitation text and the targets, I figured out that it had to have come from an application with access to my account. I dug through my entire list of applications, eliminating many that were either old or that I don't use. But, it's important to understand that Facebook makes this process far more painful than it needs to be. If only Facebook would make a note on the wall posts, event invites, and other items noting what application was used to create it, we could track down the reprobates who build these cheap cheats. Twitter even does it:

So Twitter, with its informal nature, trumps Facebook in one of the most important aspects of security: transparency.

In my next few posts, I'll outline what you can do to scrub your Facebook account in a way that will make it much more hardened against this kind of attack. However, with the limited transparency of Facebook's system right now, there is only so much you can do.

How My iPad Makes Reading Better

As I sat finishing breakfast at our kitchen table yesterday morning with the Colorado sun filling the back yard and the kids enjoying their last few days of "freedom" before they head back to school next week, I caught up on my news reading using my iPad. I use Feeddler, an RSS (Real Simple Syndication) reader for iOS together with the Wall Street Journal and Guardian Eyewitness apps to stay current with news and insights from my favorite content sites. I thought about how this was so different than it has been for me until just recently. I no longer need to go to my desktop computer or pull out my notebook computer to check my favorite web sites; I just pull out my iPad. Not only that, but because Feeddler uses Google Reader to sync what I've read, I can use Feeddler on my iPhone and my iPad or Google Reader or one of the Google Reader compatible applications to stay up-to-date throughout the day.

Of course, I also use the iPad to stay current with email, some web browsing, and my eBooks, too (mostly using the Kindle app). I even use it for a bit of Bible reading and study using Logos.

As a result, what I have noticed is that my iPad, this small, lightweight device, has become the center of my reading world. It's like I'm carrying my entire stack of books, magazines, newspapers and websites with me all the time. I am beginning to see very clearly just how much the iPad has simplified my life. And this from a guy who definitely wasn't sold on the idea of an iPad for my own personal productivity.

Pretty interesting...

A Further Analysis of Network Neutrality

Earlier this week, you may have read my post on Why "Net Neutrality" is Wrong. In it, I illustrated the reasons for network management control of the network, and also mentioned how most of the politicians involved just don't get it (and believe me, I got email about the video linked to my "idiot politicians" statement!). Today, Larry Downes of The Technology Liberation Front breaks down the Google/Verizon model legislation and outlines the irony of who is complaining about it in his excellent article Deconstructing the Google-Verizon Framework. When you read it, you'll begin to see the disingenuous nature of so many knee-jerk reactions to political gamesmanship. It's a good read.

The bottom line remains: if we are to have all of the applications that we want to have on the Internet, we need to protect it from being controlled by political whims and wanna-be political engineers. The challenges are far greater than can be solved by political debate, and most of what we're seeing these days makes it clear that actually solving problems is beyond the ken of most in political life. Note that I don't call them "leaders." That's on purpose. I have too much respect for true leadership.

iOS Update Fixes PDF Vulnerability

I wrote earlier about the PDF vulnerability in iOS that impacts every iPhone, iPod Touch, and iPad. Yesterday, Apple made an update available to fix the vulnerability. If you own an iOS device, be sure to update it as soon as you can. If you don't see the update as soon as you plug your device into iTunes, select your device in the sidebar and click "Check for Update" to get the update.

TripIt for Travel Gets Gmail

This morning, travel itinerary site TripIt launched a new integration with Gmail. Now, instead of forwarding your itinerary messages to plans@tripit.com as you have done in the past, TripIt will scan your mailbox for you and import those items into your TripIt account. To create the link, login to your TripIt account and look in the upper right corner of your landing page for the big orange button:

This is so clean that it's a reason to move your itinerary emails to Gmail just to get this capability.

Check it out!

Being Careful Isn't Enough

"Want a free iPad?" That's an email that my Facebook friends received from me this morning. The problem is, I never sent it. In fact, I never saw it until it had been sent on my behalf. Being careful isn't enough. I wrote here on this very blog last year about the various trojans and other attacks made on and through Facebook.

Today, I was used.

This morning as I was starting work, my daughter sent a text message asking me about a free iPad. I didn't know what she was talking about. Then, after a bit of investigation, I learned that some rogue application that I had approved for access to my Facebook account, had sent an event invitation to everyone on my Friends list.

This is a big deal.

It's a big deal because I cannot even easily send a message to everyone on my friends list. Therefore, my apology email took a while to create, since I had to manually create a list with all of my friends on it.

It's also a big deal because there was no way for me to find out from the invitations which application sent it. Was one of the seemly appropriate applications like Twitter or Foursquare the issue? Or how about that Fast Company Influence Project app that I set up yesterday? I can't tell. The invitation does tell anyone how it was created, and I have no way of working backwards from the invitation to the app and removing its permissions.

This is a Facebook security problem, and Facebook needs to address it. As a result of this issue, I have removed a number of apps from my Facebook page and will remove all of them if it happens again.

In the meantime, I'm committed to doing what I can to track down this rogue app. If you have any insight into how this was done or what app might have done it, I'd love to get your insights. I'll update this post as I discover more.

The Real iPhone Impact

Recently, Apple parted ways with Executive Vice President Papermaster. Antennagate was a convenient time to part ways with Papermaster. He didn't really fit in to the Apple culture. You'll see the Verizon iPhone in January, I think, with CDMA/LTE. What isn't clear is whether it will be able to be an international phone, which may also be an issue. With Qualcomm effectively custom-designing this chipset for Apple, though, it could actually potentially be CDMA/GSM/LTE, which would be VERY interesting from a marketplace impact perspective.

I view this all as great for competition. All devices are vastly improved from the state of the marketplace in 2007 (when most people had to compromise and carry a Treo, a Blackberry, or one of the abjectly awful Windows phones). I expect Apple to continue to push the envelope of capabilities for mobile devices, keeping everyone on their toes and finding ways to make devices better and better.

Why "Net Neutrality" is Wrong

In the late 1990s, I worked with an amazing group of brilliant network engineers building the InteropNet for the Interop trade shows around the world. We were always pushing the envelope, introducing next-generation technology before it was really ready. During a number of those years, we delivered real-time video traffic over the network, often using multicast methods that are still not widely used. We were always a little ahead of our time. Before I explain the details, allow me to mention one concept that is critical to understanding everything about the Internet: all transmissions across the Internet are made by packets. This means that every file or stream across the Internet is chopped into little 1400-byte chunks, each of which traverses the network independently of all the others. There is literally no relationship between the packets on the network. They are only reunited at the receiving end after they are off the network and in the device that will interpret them and deliver the result (like a video playback, email, file transfer, or any other end-to-end application).

But over the network, those packets are 100% independent of each other.

Because they are independent, they are subject to all kinds of issues. Sometimes, packets are dropped because a device is overloaded. Since packets can take different paths, they can arrive out of order or with varying time between them (called "jitter"). For many types of data transfer (like email, files, and even instant messaging), most of these things don't matter at all.

However, some traffic is very sensitive. Especially audio and video that is time-sensitive (used for applications like video calls, audio calls, live broadcast).

Back to Interop and the InteropNet... Delivery of video, even over the high-speed networks we were using, meant having to recognize the different requirements of traffic types and using the network resources in ways that accommodated those requirements. During those years, the IETF (Internet Engineering Task Force, the volunteer organization responsible for the standards that allow the Internet to function) defined the Differential Services (diffserv) standards to provide network performance appropriate to the type of service required.

This is an essential concept! Networks must be able to differentiate all of those independent packets flying around the network.

The New York Times has been reporting on both the FCC comments about so-called "Net Neutrality" conversations and the rumored Google/Verizon agreement on network usage. The typical idiotic political conversation has ensued, of course.

The entire idea of "an open Internet" is foolish at best and dishonest political posturing at worse. In this situation, it's actually both. Besides, "Net Neutrality" is not possible! Not only that, it's not even desirable.

Bandwidth costs money. Equipment costs money. More bandwidth costs more. Differentiated services also cost more. We all want them to be offered by the providers so that we can have live video, reliable voice-over-IP, and additional services that we haven't even imagined, yet.

The conversation, then isn't about "neutrality," but rather about universal access to differentiated services... at an appropriate cost that will be determined by the market if we just allow it to do so. After all, nobody wins by denying access, and in a free market, those who do will lose business.

There is one group who benefits: the idiot politicians who want control.

The entire focus is wrong. Typical of the politicians playing at being engineers. It just doesn't work.

Update: The Wall Street Journal ran a bit more detail on the Google/Verizon agreement today. The comments from the so-called "Free Internet" speakers are very telling: they don't understand how the Internet actually works.

Kill Flash, Fix Your System

A Facebook conversation this week reminded me that many people do not know how damaging Adobe Flash can be on many systems, especially, it seems, those running Apple's OS X. For many years, I have found Flash more annoying than anything, and so have run various plug-ins to keep Flash from loading in my browsers. There are also an additional mini-application that you may find useful. First, there are a number of Flash blocking plug-ins for the various browsers available. For Firefox, there's FlashBlock. Ffor Safari there's ClickToFlash. For Google Chrome, there's Kill-Flash. All of these plugins do the same thing: they replace the Flash elements on a page with a clickable image. If you don't click, no Flash ever loads. If you do, Flash loads and plays.

One think I especially like about ClickToFlash is that you can adjust the settings to load H.264 videos on YouTube instead of Flash when it is available. Very nice.

In addition to these plug-ins, I also use BashFlash on my Macs. This little application sits quietly in the menubar until one of the Flash processes starts going crazy. Sometimes, a Flash process can cycle up and take over a computer. When one does this, BashFlash wakes up, turns red, and lets you kill the runaway Flash process.

Together, these plugins and app will make your browsing experience much more pleasant. I run ClickToFlash and Kill-Flash on my two most-used browsers, and keep BashFlash on hand, too. Let me know how it goes for you.

Your iPhone and iPad are Vulnerable

Mashable reports today that Security Exploit Can Give Hackers Control of Your iPhone or iPad [WARNING]. You will want to be careful not to load any PDFs that you don't know for sure are safe. This is a buffer overflow bug in the PDF rendering engine having to do with font management. While obscure, it's actually the bug that was used to provide a web-based jailbreak of the iPhone running iOS 3.1.2 or higher.

Microsoft Playing "Follow the Leader"?

The big buzz around tech today is Microsoft's annual financial analyst meeting held yesterday. At the meeting, Microsoft trotted out a line of execs and talked about how rosy their company future is. My favorite version of the proceedings comes from BoomTown reporter Kara Swisher (summed up in her piece today: Slide Presentations From Microsoft's Financial Analyst Meeting). The most stunning revelation for me is that Microsoft seems not to get it at all.

CEO Steve Ballmer touts "slates" and "Windows Phone 7" while saying that Apple has sold more iPads than he wanted them to. His comments about the marketplace make it obvious that he has no idea how to lead or how to innovate. What Microsoft is doing is struggling to figure out which latest craze to follow, and they are now in the middle of a series of utter failures to innovate or compete on a number of products in multiple markets.

For example, their Xbox game system, while beloved by customers, loses money. They have had a string of embarrassments, from Windows Vista to the Microsoft Kin phones that lasted less than 90 days on the market. If it wasn't for their long-term cash cows of Windows and Office, Microsoft would be in serious financial trouble. As it is, they are right where many giant companies before them have been... before those companies either reinvented themselves or died. If it takes Microsoft longer than 24 months to introduce their next major version of Windows, they'll be in even more financial trouble. After all, the cloud may make operating systems virtually unimportant, rendering their big cash cow moot.

Regardless, innovation doesn't come from following others. It comes from imagining what could be, picturing how people would love to live, and then providing products that spark their creativity, imagination, and productivity.

Does that sound like any companies you know?

Competition is good for everyone, especially consumers. If Microsoft doesn't find a way to become a leader again, someone else will. In the meantime, Microsoft management will fight to keep from becoming completely irrelevant, and hurt consumers on their way down. Limiting the innovations of others and creating irrelevant products is a waste of time and energy, but it's the common path of the increasingly irrelevant.

Microsoft, it's time to lead, follow, or get out of the way.

The Price of "Open"

There is a war among geeks and the tech press over "open." The Google Android system is "open" while the Apple iOS ecosystem is "closed." Underlying the conversation is the assumption that "open" is good and "closed" is bad, but is that really the case? This week during the Black Hat security conference, mobile security firm Lookout delivered their analysis of an Android wallpaper app that takes your data was downloaded by millions. Unfortunately, it sends personal information to a user in China and no one knows why.

Given that I have been a standards proponent since the early '80s and a staunch support of open source systems (OSS) since before the term was coined, I understand the value of open standards and open source. However, most people primarily care first about getting stuff done or enjoying their entertainment, not how open the systems are. If this wasn't the case, Microsoft Windows would not be the dominant desktop worldwide.

Furthermore, people prefer that their systems work, that they not introduce threats, and that they don't get in the way.

I have come to realize that there are environments that are especially well-suited to the vast majority of people, and they are those that are fully-integrated systems that are open enough to interact with current and emerging standards in the marketplace. They are not those that allow the user too much freedom, require too much technical skill, or demand more attention be given to the tools than to getting stuff done.

Those are the strengths and weaknesses today, and those are also the reasons why Apple is still on the rise, Google is in second-place, and Microsoft is huffing, puffing, and sweating trying to keep up.

Follow-up: After review, Google has decided that the app is actually OK. There was quite a bit published about this in the technology press, but the points made in this article still hold: There are big differences between open and closed, and you'll need to make your own choices about what the best value is given your experience and expertise and what you want to apply to the environment.