All Clouds are Not Created Equal

After I read about another Google customer losing all of his Google data when Google decided to delete (or at least suspend) his account, I got to thinking about all of the times that Google has made a mistake and deleted user accounts or deleted email for Gmail users, I thought about how the different approaches of the key players in the emerging world require you to make some choices, some of which may be untenable. So, I thought I'd lay them out in clearer form than you will get from the hard-core technical blogs or the companies themselves. At the Apple Worldwide Developers Conference this year (WWDC 2011), Steve Jobs and the Apple executive team introduced iOS 5 and iCloud. During his iCloud introduction, Jobs said this: "We are going to demote the PC to just be a device. We are going to move the digital hub, the center of your digital life, into the cloud." This is Apple's philosophy: the iCloud is the sync-master for  your digital life. It provides the axle to your devices that are the spokes. However (and this is a vital distinction!), your digital content lives on your devices when you are using it. The iCloud, then, is the master copy, but Apple expects you to have copies on one or more of your devices.

This is in sharp contrast to Google. In Google's world, the cloud is the only place where your data resides. You'll use your browsers (on your PC, your tablet, or your phone) to access, manipulate, create, and use your content. You may even cache some of it locally for performance reasons (for example, caching the first part of a video so you can watch it without "stutters"). However, the content is in the cloud and your devices are simply windows into it from Google's perspective.

...and then there's Microsoft. They want to get in on "this cloud thing," too, but they really aren't sure how to do it. Their business is Windows and Office, so how can they use the cloud and keep those lines humming? What they are doing now is having the cloud be a glorified backup service with some of the capabilities of their apps. The best experience, however, is to use their native apps on a PC and hook them into the cloud for backup and collaboration. This means that Microsoft Office 365 is a different perspective than iCloud (which is personal) and Google (which is all about the data being in the cloud only). It's effectively a hybrid of the two.

Regardless, you will want to make a choice based on these distinctions, because to the cloud you will go, one way or the other.

Keeping Account: Accounting Software for Small Business

Yesterday, I heard from David Matthew after he completed a very thorough review of small business accounting systems from Intuit (the company that brings you the venerable QuickBooks) and Peachtree, a long-time PC-based accounting system that has played second-fiddle to QuickBooks. His review includes a couple of very useful charts to compare the two, giving you a very good way of selecting between the two.

In our conversation, I mentioned to him that I'd encourage an expansion to include my current tool, Less Accounting (http://lessaccounting.com/), which is a hosted solution that I find exceptionally productive.

Check them out and let me know what you think!

My Word is My Bond

I grew up in the Midwest, land of wheat and corn, lazy summer days by the pond, sleds and skis in the winter. As I watched men interact with each other, I learned one thing: the handshake of an honest man is worth more than any written contract any day. As I moved into my career, I was blessed to meet a group of brilliant engineers during my work with the InteropNet at the gigantic Interop trade show. These men and women were the best of the best, elite network engineers at the top of their game. We worked at the bleeding edge of technology, expecting -- knowing really -- that things would go wrong and we would fix them. As a result, engineers from competitive companies often worked together to fix interoperability issues (that is, after all, where "Interop" originated). This team was the Interop NOC team (NOC stands for Network Operations Center), and to this day they remain among my best friends and among those I respect the most in the world.

As a team, we operated under the "NOC moral NDA," an unwritten agreement that was stronger than any written word could make it. When we work together even now, years later, a simple, "this is under NOC NDA" is all we need to be assured of confidentiality. It's unquestionable. Take it to the bank, it's trustworthy.

Unfortunately, this is increasingly rare in the world today. It seems that many people are comfortable telling "half-truths" (which is another word for "lies"), breaking promises, breaching confidentiality, and generally playing roughshod with integrity. Regardless of any excuses that perpetrators may offer for this kind of behavior, it's all dishonest. And done once, it means that the perpetrator can no longer be trusted with any commitment, promise, or communication.

I don't think the short-term benefit of such a strategy is worth the long-term loss.

For your part, what does it cost for youth give up your integrity?

When dealing with others, I think Ronald Regan's strategy is the best I've heard:

Trust...

...but verify.

Where are the Jobs?

Last week there was another jobs report. The economists wait around their computers to learn whether or not their estimates were right, and the investors and money people make decisions based on those numbers. There's a real problem with all this that appears to be invisible to virtually everyone: jobs are a myth, those that did exist are disappearing, and there is nothing anyone can do about it! A couple of weeks ago I wrote in Revelation and Transformation that I had been reading Seth Godin's books Linchpin and Poke the Box. In Linchpin, Seth makes a compelling case for the cooperation between industry and government to create a large base of reusable employees for factories by building the educational infrastructure to train people to do what they are told, fit in, follow rules, and be efficient. This was the world of our fathers and grandfathers.

The problem is that their world is no more!

Just as quickly as it arrived, it is fading.

If you're looking for a job, stop. Their time is passing quickly. Instead, find a way to add value to others.

How can you do that?

Promises, Promises

As I begin a new day, I am thinking about the power of commitments and agreements... When I make an agreement with myself or another, I create a reality that didn't exist before. The agreement creates a bond between present and future, intent and reality. What happens next? What happens next is a function of whether or not I keep the agreement and whether or not I'm moving towards its keeping. When I am active in the actions of a plan to complete my agreement, there is a sense of accomplishment and awareness of integrity.

When I am not active in moving towards my promise, I tend to hide from my commitment. I "forget" it, avoid it, and most often procrastinate in creating any plan to achieve it. While I may suppress my sense of integrity lost, it is there, gnawing at my self worth, reminding me that I am untrustworthy, and keeping me from moving forward in my life.

There is a false antidote to this struggle: I just avoid making commitments. If I don't commit to you that I will do or be something, I can't fail to deliver. Unfortunately, this means I leave behind in my wake an ambiguous mess of misunderstanding and confusion. "I thought you said..." "No, I never said that! What I said was..." Together with phrases like "I'll try..." "If I can..." and even "Sounds good!"

But underneath the outward assurance, inside you know. You avoided the commitment, created a sense of agreement to avoid conflict, and built a line of defenses based on waffle-words.

The problem is that we pay the price for this lack of agreement and commitment. We live life out of integrity and feel the weight of deception and doubt. We lose clear priorities. We have no clean lines.

So we look for others to tell us what to do. And we repeat the cycle: You will commit to only what you know you can easily accomplish. You hide from any possible failure by not promising more. You create a bastion of reasons. You're so busy. Family commitments call. Work needs you. Bad traffic. And on and on we go, spinning excuses and watching life tick-tock, tick-tock to the end.

And we die before our time.

Want to live? Take a risk! Commit to an accomplishment that means something to you. Commit it to yourself, someone important to you, or to God.

Then take the first step: figure out the first few steps on the path to getting there. Create review milestones when you'll correct your plan, expand it, and clarify it. Get to the end. Pick small promises at first. Take out the garbage. Sort the recyclables. Wash the dishes and put them away. And do what you promise. Create a habit. Then build on it.

Live your commitments. Everything else is noise and smoke.

Revelation and Transformation

Sometimes discovery sneaks up on me. I've been fighting lately. I had one of those "big" birthdays recently (one that ends in a "0") and have been doing a lot of self-examination and thinking about what's next in this random miracle that is my life. I've also been facing really difficult truths. Friends who have betrayed their commitments to me, customers who took advantage of my trust and keep promising payment that hasn't come, and the pain of mysterious gossip and slander that hides in the shadows every time someone is successful... and I am no exception.

Sometimes, it rears its ugly head and demands attention instead of the brush off I usually give it.

That just happened to me.

Two weekends ago I attended a conference in the mountains west of Golden. Called Men at the Cross, it was a time of introspection, reflection, challenging my deeply-rooted beliefs about myself, and examination of why I do what I do and am who I am. It snowed 6" (in May??!), I was challenged and took action I normally would have avoided, and faced authenticity from others that is exceptionally rare.

It was great!

As I reflected on the past few years during my time there, I realized that coaching others has its joys, but when I'm not careful, I miss those learning opportunities that show up for me. Such was the case that weekend. Fortunately, I was forced to slow down enough to examine myself and my life in order to see what I might have lost. It was an interesting process as I both went through it and observed myself going through it... There were times I stood off to the side and just watched, others where I lost myself in the process.

I decided to risk believing that the Father had something to show me. He did.

It is an incredible gift and blessing to see clearly, and I did see it. I guess it was time. I saw the stories I made up to myself in the process of trying to understand what was going on and why. I also got clarity about how to deal with it all.

Here's the deal: if you have something you want to say about someone, say it to them. If you are unwilling or unable to do that, don't say anything to anyone. Own your own stuff. Don't blame it on the person who happens to trigger the response in you. It's yours. Own it.

So, if you've got something to say to me, please say it. I promise to listen, whether I agree or not.

I'm going to own my stuff, too, confront those who have been believing gossip and slander about me, and I am going to move forward.

More on that move forward next time. Have you read Poke the Box and/or Linchpin by Seth Godin? If not, you really should.

That'll be next...!

Brilliant Skiing

My good friend Weems Westfeldt wrote a most excellent book on skiing called "Brilliant Skiing. Every Day." Over the summer he revised it and now it's even better. Get a copy if you're a skier or know one. In his book, he introduced me to the idea that every day can be brilliant, even when you're not skiing your best. It's a brilliant idea, and one that has carried me through challenging days.

Last week, I had three days that didn't need that reminder.

As a certified ski instructor, I am required to maintain my certification by taking continuing education of at least two credit every two years. I was a bit behind. So, I had signed up for two days of clinics to catch up. The curriculum guide described the Alpine Extreme Mountain Performance clinic as an opportunity to "explore the technical and tactical aspects of skiing steep to steep off-piste terrain and all types of snow conditions," and I was looking forward to learning how to overcome some of the challenges that I faced when the terrain and conditions became especially challenging for me.

But, I never would have expected what happened...

Monday, Loveland reported 14" of new snow for our first day. It snowed all day, never stopping. By Tuesday, they reported an additional foot of snow. We were skiing steep, deep, and challenging terrain and conditions constantly for two of the greatest days of skiing in my life. Trees, bumps, powder, steeps, rocks, flat light, brilliant blue skies, wind, above timberline, climbing, exploring... we had it all.

More on this in the next post, but in the meantime, what's a favorite memory for you?

The iPad 2 Cometh

Last week I contacted a local Apple store for the third time since the launch of the iPad 2. "I don't suppose," I began as I reached the store's business desk, "You have an iPad 2s?" After she asked what I was seeking (a 64GB AT&T version), she told me that she didn't have what I wanted, although they did have some iPad 2s (primarily Verizon and WiFi-only, it seems). She also asked if she could put my business into their system. I answered in the affirmative and let it go, figuring I'd keep my eyes open and maybe check back in a few weeks.

That all changed the next day.

I received a call from the Apple Store in the morning asking for my credit card information. During that call, her colleague asked, "When can you come get your iPad 2?"

"What???!"

20 minutes later, I walked out of the store with my new black iPad 2 64GB AT&T, a tan leather Smart Cover, and a few accessories. I've been using it since I sync'd it so it would have all of my apps, incuuding the WordPress app I'm using to write this post.

While I will review the iPad 2 in an upcoming post, right now I'll just say this: Mark Sigal is right. With the benefits of the Apple Stores and Apple's profit margin, it will be extremely difficult for Motorola or Samsung to make inroads into the Apple market.

...and that's a very big deal.

Define Your Terms

In a scene from "The Princess Bride" that keeps running through my head these days, Inigo Montoya turns to Vizzini and says, "You keep using that word. I do not think it means what you think it means." http://www.youtube.com/watch?v=G2y8Sx4B2Sk

It seems to me that much of communication suffers from the same issue: in a rush to reduce conflict, words have been watered down and their meanings changed to the point that one person says or writes a word intending one meaning while the hearer or reader interprets another. Then, communication doesn't happen.

So, it's time we review one of the first rules of good communications:

Before you say something important, define your terms.

It's easy to assume that your listener understands your words as you intend them, but we've discovered that more often than not, they don't. Often, it is very difficult to precisely define some terms, and it is those that it is best to address in your communications.

For example, I've lately been struck by the use of the word "love" in contexts as varied as Sunday sermons and teenage gigglefests. While I'm working on a series of articles about it that I'll post here in the future, right now I'll make the observation that many people would not agree on what it means. Is it a good feeling? A commitment? Physical intimacy? Or something else? How is it different from "like" or "devotion"?

Furthermore, it's not that any of these uses is wrong. It is simply that you, by using a word without clarifying what you mean by it, may deliver a very different message than you intend.

What words do you think are particularly troublesome in this way? How do you define your terms?

Creating a System

It's easy to wing it. It doesn't even matter what subject we're discussing; winging it makes it all seem easier. It really doesn't, though.

In the back of your mind you deal with the niggling sense that you might be forgetting something. Did you pack your socks? Turn off the oven?

And that's true of everything you do, from something as simple as packing for a trip to something as complex as building a new business.

For the more basic tasks of our lives, we typically have or make a list. When we go to the grocery store, we take a list of the items we need to buy. When we plan a trip, we have a checklist of what we need to pack... don't forget the swim suit!

But in business, leaders often put off building the list. In many cases, there is a lot of activity and the appearance of forward movement even though there are much more effective ways to do what you are doing. At least you're moving. It seems to be progress.

But, it's not. It's confusing activity with productivity, and it's lethal.

Build your plan first. Make a list. Then (and only then) go to it.

CES 2011 - Verizon's Big Splash with 4G LTE

It is 10:00am PST on Thursday, January 6, 2011, and the CES show is now open. As I mentioned in previous posts, the CES show has a gigantic focus on mobile, broadband, and portable devices. Since I have spent the past 3 months working with team members from Verizon and Ericsson developing a 4G LTE demonstration, I am looking forward to letting you in on all that Verizon is doing.

The Verizon booth shows the breadth and depth of the 4G LTE ecosystem, showing LTE-connected devices ranging from enterprise telepresence to gaming, home automation to live broadcast television, a connected OnStar car to a broad range of smartphones and tablets. The point is that high-speed wireless access is available today from Verizon nationwide, the footprint is growing, and the capabilities are imaginative and useful for virtually everyone.

In the smart home area, Verizon is showing devices that control home temperature, shades that are remotely controlled, and of course entertainment over both FiOS and LTE. Alcatel Lucent is showing augmented reality systems running over the LTE network. Panasonic is showing HD enterprise teleconferencing over LTE, and Nomad Innovations is showing their LiveEdge.tv system for broadcast media electronic news gathering.

I will get a closer look at devices both in the Verizon booth and in other booths in the area and I will let you know if I uncover anything surprising or especially innovative. But, right now, if you're in the market for wireless broadband, Verizon has to be on your list.

CES 2011 - Apple Follow the Leader?

As I have walked through the CES halls as all the exhibitors prepare for the onslaught of attendees starting tomorrow, the pre-show expectations have largely proven true. As expected, mobile devices like smartphones and tablets are all the rage, and Verizon is making a big splash with the 4G LTE network roll-out. Since I am spending my time working with Verizon and Ericsson in the Verizon booth, I'll hold off on specifics until tomorrow. Suffice it to say for now that there will be a lot of high-speed mobile devices to discover and explore. I've been getting Facebook and Twitter messages with questions about what technologies people are interested in understanding, so I'll be looking especially hard for those. If you have areas of interest, be sure to let me know either with a comment here on the blog or a message on Twitter or Facebook.

My observation thus far is this, however: CES is going to be a game of "Follow the Leader," and the leader isn't even here.

That leader is Apple.

With a $300B market cap and the most innovative products in the markets it serves, Apple's leadership cannot be disputed. Here are CES, smartphones are compared to iPhones, tablets to iPads, and mobile business to Apple's iOS ecosystem.

My question is this: Where's the innovation? I'll be looking for it. Any idea where I might find it?

CES 2011 - What do you want to know?

I am sitting inside the Las Vegas Convention Center helping to set up for the Consumer Electronics Show (CES). Since I am both working with a client who is exhibiting and am also a member of the press, I will be able to learn from both inside and outside. Just from walking the floor yesterday and today, it's clear that the anticipated focus on 3D TV, tablets/slates, mobile phones, and high-speed wireless will be the central themes. Sitting in Verizon's booth, you see a broad range of products that will take advantage of their 4G LTE network, including tablets and phones, but extending into other imaginative areas that I'll reveal after the show opens on Thursday.

RIM's booth is very large, and is all about their PlayBook. Android looms large, as well, and I'm sure there will be a broad range of announcements.

One of the more interesting booths I've seen is for the technology center in Beijing, China. Clearly intended to recruit companies to the "entrepreneurial center" of Beijing, reading the booth signs were reminiscent of reading an authentic Chinese restaurant menu.

I'll be bringing you more thoughts from CES, but if there are any products or categories that particularly interest you, let me know in the comments, by Twitter, Facebook, or any other means you have of reaching me.

Do You Feel Valued?

Three weeks ago, I took a drive to the mountains. I love the mountains and always enjoy any opportunity to get up to the thinner and cleaner air. This time, though, I exited I-70 earlier than usual and pulled into downtown Idaho Springs. Idaho Springs is an old gold mining town nestled in a valley along I-70. You can see the old gold mine from the highway, and stopping for a tour is a common summer activity. The town also sits at the foot of Mount Evans, one of Colorado's glorious 14ers (mountains with summits over 14,000' in elevation), and is a starting point for hiking and mountain biking.

This day, though, I was there to visit with a new client; a small business with a broad reach worldwide. I love their offices! You turn into one of the storefront doors along Miner Street (effectively Main Street) and a broad, beautiful stairway opens before you. Upstairs, their offices have high ceilings and the feel of 100 years ago. The energy is productive and there is a lot of work getting done. The office dogs and owners greeted me as I ascended. We smiled at one another and caught up. Then, we got to work.

Whenever I work with them, speak with them, give them my best counsel for their business, or simply exchange a few emails, I feel valued. I know that they care about me and appreciate the expertise and value I am bringing to them and their business. And you know what? As a result, their business is going to improve. We're going to find ways to grow their customer base, to improve their office efficiency, and to increase their profits.

I'm sure that you can tell me similar stories about businesses you have visited as a customer, placed you have worked, and other companies you have contacted.

I'd be willing to bet that you also have stories about companies where you didn't feel valued. Companies who, although you are paying for their products or services, seemed intent upon making it clear that they couldn't be bothered helping you and, in fact, you were simply interrupting their day by being there.

Do you feel valued?

It's a good question, and one that's worth more than a conversation. It's worth finding out which organizations value people--and which organizations don't.

This idea came to friends at Newmeasures, an organization dedicated to improving organizational culture. A couple of weeks ago, they launched ifeelvalued.com to find out which companies value people. It's a great idea. Let's find out which organizations do a great job of valuing people... and which don't. Go visit ifeelvalued.com and put in your thoughts on companies you appreciate... and those you think need to be known as places to avoid.

And let me know what you think in the comments...

What God REALLY Feels About You

It is one of the questions of the ages. Right after "Is there a God?" is this question: "How does God really see me?" Here is the truthful answer:


I am patient with you. I'm not in a hurry for you to get it right or for you to understand. I have the time. Take your time. It will be better for you when you come to your senses and have a revelation of the truth and why it is so much better for you to walk in My ways.

But in the meantime, I'll be patient. I can wait. I am patient toward you.

I am kind toward you, too. I intend to benefit you, not profit from you. I am considerate of your needs and wants; I made you, after all. I am charitable towards you; I am lenient in judging you, giving generously to you in your helplessness. I know that you are lacking, and I take it upon myself to give you what you need... although perhaps not what you want.

I am confident, content, satisfied, and trusting in you. I am not resentful of you; you are not injuring me or insulting me in a way that causes my displeasure or my resentment.

I have no need to speak with exaggeration or excessive pride. I see clearly who you are and I delight in you. I feel no need to have a high opinion of my own dignity, importance, or superiority. I will not lord my divinity over you.

Do you expect me to be rough, harsh, or ungentle with you? Do you expect a violent or vengeful response to you when you fail to be perfect? No! For that is not love!

It's time for you to understand that I have no interest at all in forcing you to do what I want. You have misunderstood the purpose of my instruction; it's not to force you to do what I want... it's to show you the better way. It is my caring offer of wise guidance. You get to choose what you want to do. I am committed to giving you my best wisdom and making it available to you whenever you need it or want it. But, I will never force my way on you. You can take my advice or not. It's up to you.

I am not easily annoyed or angered with you... you do not irritate me. I am not frustrated with all you have done in the past. In fact, not only do I not remember what you've done, I didn't even write it down. I have no record of it. I've forgotten it, so for your sake and mine, please forget it yourself. Let it go like I have. Wad up those records and throw them away. Burn them. In fact, while you're at it, throw away those records you're keeping on other people. They are taking up your energy and holding back your love.

When life is unfair and wrong, I am not happy about it. You do NOT deserve it! On the other hand, when truth wins out, I am delighted. It's awesome when the good in you is rewarded.

No matter what, when it comes to you, I will never give up. I will NEVER give up! I will ALWAYS believe in you. I am steadfast in trusting you to do the best you can. I look forward to you becoming everything I created you to be. Remember, you are the pinnacle of my creation. The best I can do. I'm looking forward to your emergence as you see yourself just like I do.

In the meantime, no matter what, I will be here. I will be on your side regardless of what comes. I'm on your side.

I love you. In fact, I AM love. I AM.


I wrote this truth from 1 Cor 13:4-7, and it really is the truth. This morning at Vinelife Church in Boulder, Colorado Senior Pastor Walt Roberson asked me to read this over the body at the end of his message.

How to Succeed, Part 2

In the first installment in this series, I mentioned the first law of success in Zig Ziglar's terms: "You can get anything you want out of life if you just help enough other people get what they want." As you dissect that concept, you will begin to see how powerful it is. The value you generate to others will determine what you receive in life. There is a value that you generate for one person which is multiplied by the number of people you find who want it. As you grow the per-person value, your reward grows. As you expand the number of people, it also grows. While outlining this law in his famous record "The Strangest Secret," Earl Nightingale articulated it in this way:

Your success will always be measured by the quality and quantity of service you render. Most people will tell you that they want to make money, without understanding this law. The only people who make money work in a mint. The rest of us must earn money. This is what causes those who keep looking for something for nothing, or a free ride, to fail in life. Success is not the result of making money; earning money is the result of success — and success is in direct proportion to our service.

Most people have this law backwards. It's like the man who stands in front of the stove and says to it: "Give me heat and then I'll add the wood." How many men and women do you know, or do you suppose there are today, who take the same attitude toward life? There are millions.

We've got to put the fuel in before we can expect heat. Likewise, we've got to be of service first before we can expect money. Don't concern yourself with the money. Be of service ... build ... work ... dream ... create! Do this and you'll find there is no limit to the prosperity and abundance that will come to you.

Apply this rule today and you will begin to see a change for the better.

Rule 2 will become present in your life very quickly, then. In fact, it has been often on my mind this week and has come up in multiple conversations. Here's the story of one of them:

I met with a good friend for lunch this Wednesday. He's an Elder in our church, and I have served with him on the board of directors for a local non-profit. He is a wise and successful man. We met to talk business, challenges for some of the people we know, and the influence of spiritual truths on our lives. During our conversation, we shared our thoughts on helping two of the men we know. These men have been challenged in the job market that has emerged during this time of economic uncertainty, but they have given up. Their wives are working, but they are not. The stress on their marriages have them both on the rocks. Unless something changes, it's likely that we will see both of their marriages rendered asunder, kids damaged, and souls devastated.

All because they have been broken against the rocks of the second law.

Ironically, during the conversations with my wise friend, we talked about his response to the economic conditions. His story was much like my other wise friends, and went something like this: "When the economy changed, on of my primary sources of income stopped. Suddenly. Overnight, services that had been providing 30-50% of our income dried up. I had to find ways to replace it. I went back to school. Renewed my license to broker loans, and added that to my services."

Do you see the difference?

During the second world war, Viktor Frankl was taken prisoner first to the Theresienstadt concentration camp and later to Auschwitz. During his time in the camps, he came to a profound understanding of the strength of human consciousness in the face of difficulty and suffering. It was he who said, "Each man is questioned by life; and he can only answer to life by answering for his own life; to life he can only respond by being responsible."

And it was he who first pointed out, "Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom."

"...our power to choose our response." This concept is pregnant with potency. So many avoid this truth and hide from their responsibility by pretending that their lives are not their own; that somehow the faceless "others" dictate the direction of their lives. They seem themselves as powerless to make their own choices. Yet these thoughts are all lies... and they lead only to pain, suffering, and failure.

It is you who chooses. They are your choices. No one controls you, although many will work to influence you using a broad range of tools from their words to their threats and from there to the exercise of authority. Ultimately, though, as Frankl so thoroughly proves in his seminal work, "Man's Search for Meaning," it is up to you what you do and no one else is responsible, accountable, or capable of living your life or making your choices.

Recently, my friend and mentor Matt Furey has expressed this truth in this way: "You are not to blame for everything in your life—but you are responsible for how you think and feel about everything in your life."

This is the second law of success.

Why am I at Starbucks, Again?

It's another Saturday morning and I'm sitting in Starbucks working away while my two daughters dance at their studio nearby. As I often do, I find myself considering what has motivated me to visit Starbucks... again. Of course, Starbucks isn't the only coffee shop near here. There is WiFi at their studio that I could use, and it's not only the noise at the studio that has me choosing Starbucks, instead.

I was here last week, too. I sat at the bar, working on my Mac. The line was out the door, and I waited for an opening to order my usual venti Chai. The baristas whirled around behind the bar, filling order after order, mostly avoiding the seemingly inevitable collisions as they rushed in a coordinated effort to keep the coffee coming as quickly as they could.

They smiled and laughed, chatted with one another and their customers, and even in the face of an overwhelming crowd, maintained both their focus and their good humor.

I had sat at the bar there for a while, looking up occasionally to see if there was an opening. I had work to do and didn't want to spend the 10 or so minutes necessary to get my order into the process.

While pumping, pouring, mixing, and blending, one of the baristas made a comment to me about the zaniness of the morning. "You all are doing a great job! I keep waiting for the line to shrink, but the customers just keep coming and you keep everything moving," I said.

My comment was a compliment for their hard work. What she said in response underlines a very important success and business concept: "Oh! I can get something started for you. What would you like?"

Wow!

If you're not careful, you will overlook the remarkable value of the Starbucks culture: her first thought was how she could serve me. There was no resignation in it, no resentment, no sense that I was interrupting or disturbing them. Just a willingness to serve.

That sense continued after she delivered my Chai. No urgency to be paid. In fact, even in the midst of the rush, there was no sense of overwhelm or pressure.

As a result, I'm back today.

When I walked to the counter today and ordered my Chai, one of the baristas that was here last week looked up, "You missed it," she said, "it's quiet now, but you should have seen it just a few minutes ago." Then, turning to her colleague, "He was here last week when it was so busy for so long." They started to chat and laugh about the logistics of working around one another when there is so much to do. They included me in their conversation and as a result, drew me even more into their circle of influence.

I'll be back.

How to Succeed, Part 1

I read it again today. While sitting in my kitchen reading my daily dose of news, I once again read about how evil the wealthy are, how they don't deserve what they have, and how they "aren't paying their fair share." All untrue.

We certainly do need leaders, but since our current crop of political parasites do not have the fortitude to lead, it will fall to us to lead ourselves.

First, it's absolutely critical to understand the truth about money and wealth. It's the starting point. Without that understanding and mindset, nothing else will matter.

To explain, let me take you back a few weeks to a hotel conference room in Clearwater Beach, Florida. It was a Sunday afternoon. We were nearing the conclusion of a solid three days of coaching and instruction when my friend Everte Farnell stepped to the front of the room. He held us spellbound with his wealth secrets from the ancient wisdom he has been studying (more on that in the future on these pages), with one package of insights so clean and important that I will share some of it with you now.

First, it's useful to know that during these sessions I had experienced some intense one-on-one coaching in front of the room. So, during his talk, Everte looked directly at me and challenged my thinking. Then, he said something very important to the entire room: "We live in a cultural lie. Our culture is egalitarian. The lie is that everyone is the same, so if someone is more successful than someone else, it must be because they have lied, cheated, and stolen. It's not true! Everyone is not the same. Some are smarter, more skilled, and more valuable as a result. Believing otherwise will keep you in bondage for the rest of your life."

Can you see how easy it is to buy into the lie that everyone is the same? Of course, we are all human beings and we have inherent value as people, but that does not mean that what we have to offer others is the same as anyone else.

For example, is Steve Jobs more valuable to Apple than Gil Amelio? Of course! Amelio nearly killed Apple, while Jobs has brought it back and into a dominant role in the marketplace. Amelio is a very talented individual, but wasn't the answer for Apple. Jobs is much more valuable in that role.

The same is true of you. You offer unique and valuable skills and abilities. What are they? How can you tell?

This is the first secret. It's difficult for some people to accept. Regardless, it's true. Here it is:

Your financial value is exactly what another is willing to pay you for what you offer times the number of people you can find to pay.

There is no other measure of financial value.

The first secret of success is this (as put by Zig Ziglar so many times): "You can get anything you want out of life if you just help enough other people get what they want."

What can you help other people get that they want? The more valuable it is to them and the more people you find who want it, the more you will earn.

You really can get anything you want out of life if you just help enough other people get what they want.

Will you?

The Void of Leadership

I've been saying and writing about it for a while, and the rising din of those frantic to avoid the loss of power that seems to be building is making it clear there is an anger simmering. Why?

There are no leaders. There are controllers and authoritarians, kings and rulers, but no leaders.

In her exellent article "The Liberals are Losing It," Liz Peek describes the current state of panic within political circles because there is no leader. I disagree with her in one area: I don't think it's a "liberal" issue. It's an issue for all of the "career politicians." (A phrase which should be an oxymoron!) Those who seek to earn their livelihood from making laws, discussing policy, and "governing" are all waking up to the fact that they are not only distrusted, but disliked, denounced, and denigrated. We don't need politicians to tell us what to think and do. We need leaders to rally us around a common vision for the benefit of all.

It remains amazing to me that so many are being so easily misled. Many apparently believe that wealth is not earned. Apparently, they think, the way that one becomes wealthy is to steal from others.

At the same time, those people want to themselves gain wealth. They play the lottery, try get-rich-quick schemes, and maybe even try to "bend the rules" a bit to get more.

I guess because they don't succeed they think that those who do are cheating, lying, and stealing. Hollywood doesn't help, of course, and ironically, given the earnings of so many who work there!

Politicians today are fanning these flames. Jealousy and enmity serve the unproductive governing class. They keep those who could succeed from realizing their personal power and the path to success. By doing so, they keep the politicians and policy-makers in the money while appearing to "care" for those "who are less fortunate."

If they really cared, they show them the path out.

Starting with my next post on this topic, I'm going to do just that.

Business Growth in a Mobile World

The world is changing--again--and the good news is that the pendulum has swung back in favor of local, high-value businesses. This is exciting! It was the mid-1990s in Boulder, Colorado. I was a young, idealistic business owner with a passion for growing businesses. At the time, there was a lot I didn't know about helping businesses understand the reasons for doing what they needed to do, but I didn't lack in energy or conviction!

One time, I remember trying to convince the manager of an executive suite that one of the best things he could do to build his business would be adding Internet access in the offices. I gave him a reasonable proposal, and showed him that the prices would be reasonable and the benefits significant.

...but he didn't get it. "No one cares about Internet access," he told me. "They just want office space and a phone."

They went out of business.

A few months later, I had another conversation with a business owner explaining the value of using the Internet for communicating with customers and prospects. I talked about building a web site and how she could use it to build her business. Again, she didn't see the value and allowed others to take her business over the next few years. At the time, only visionaries could see the value in the Internet and the web. Today, we take it for granted.

We are at another juncture. It's like the early days of the web all over again. Sometimes, I get those same reactions, but the visionaries get it.

What am I talking about?

The shift in how people find you and your business. How they look for products and services. And what that means about how you find your prospects and show them your value. The world is now mobile. Virtually everyone always has their phone with them. Many of those phones have access to the Internet and mapping applications. And millions of them have the ability to install applications.

All of these are opportunities for you. You can differentiate your business, build relationships, engage with your customers, and win against the faceless giants in the marketplace.

It's a great time to be in business.

The strategy is straight-forward and the elements are extensions of what you already know to do: use your website to communicate, have a blog, use web video, podcast if it makes sense, be "mobile friendly," be social, and use apps strategically.

I'll go through each of these in upcoming posts. I also have made space in my schedule for a few free consultations for business leaders who are eager to grow their business at this tipping point in time. For a free half-hour consultation with me about your business and accomplishing the growth you're seeking, go to my business growth page right now and sign up before the slots are gone.